No Refunds Once Paid & Activated
BigBreakingWire Prime is an instant-access digital research service. The moment your payment is verified and membership activates, the full terminal — data, screeners, charts and history — becomes available to you. Therefore, once a payment is made and access is activated, no refund is issued — for Weekly (₹99), Monthly (₹349) or Quarterly (₹999) plans alike.
Please review the plan duration and price on the checkout screen carefully before paying.
1 Why Digital Access Can't Be Returned
Unlike physical goods, terminal access cannot be "returned": data costs are incurred and the complete service is consumable from the first minute. This is why all Prime sales are final once activated. Dissatisfaction with market outcomes is never grounds for a refund — Prime provides research data and tools, not investment returns or advice (see Terms & Conditions).
2 Failed Payments (Charged but No Access)
If money left your account but membership never activated, that is a failed payment — not a purchase, and it is handled differently:
- First check your Prime dashboard after 30 minutes — activation follows server-side PayU verification and can occasionally lag the debit.
- If access is still inactive, email support@prime.bigbreakingwire.in / contact.bigbreakingwire@gmail.com with your registered email, plan, amount, date and PayU transaction ID.
- We verify the transaction directly with PayU. A genuinely failed charge is either activated or refunded to the original source (UPI/bank/card) through PayU within 5–7 business days.
3 Duplicate Charges
Accidental double payments (e.g. tapping Pay twice) are reviewed case by case. Write to support@prime.bigbreakingwire.in / contact.bigbreakingwire@gmail.com with both PayU transaction IDs. After verification, the duplicate amount is refunded to source; the single valid purchase and its access period remain untouched. Renewals that stack onto active access are intentional extensions, not duplicates.
4 Cancellation — Anytime, Access Till Expiry
- You can cancel anytime from your dashboard — all plans are one-time payments and simply run to expiry.
- There are no automatic charges; buying again is always your choice. Your already-paid access continues until its expiry date.
- There are no partial, prorated or unused-period refunds on cancellation.
5 Chargebacks & How to Claim
Please contact us before raising a bank chargeback — most issues (failed activation, duplicates) resolve faster by email, while chargebacks can trigger account suspension under our Terms.
To request a review, email support@prime.bigbreakingwire.in / contact.bigbreakingwire@gmail.com with: registered email ID, plan name, amount and date, PayU transaction ID(s), and a screenshot of the charge. Reviews are completed within 7 business days; eligible refunds go back to the original payment source via PayU.
