Empty States, Retry & Support

01 / THE IDEA

What you can do here

Several real surfaces expose Retry, Refresh, no-stock-selected or unavailable-data states. Start with identity, scope and date because a valid narrow filter can return no rows. Authentication errors may require signing in again; a missing route or unexpected server response needs support rather than repeated guessing or changes to local configuration.

Use the page's own Retry or Refresh controls where offered.
Escalate with the page, market, date and error rather than treating every empty panel as no activity.

02 / THE SCREEN

A look inside Empty States, Retry & Support

Historical capture

Captured Prime terminal context for Empty States, Retry & Support — The capture shows the FII/DII page's Unable to load message and Retry button, plus the Telegram support banner. No successful retry was performed during research.

03 / READ IT RIGHT

From numbers to understanding

01
No stock selected means an input is required; it is not a failed technical calculation.
02
No matches and Unable to load are different states with different next steps.
03
A specialist report may legitimately have an older date than the header.
04
The terminal's visible Telegram Support & Additional Data link and FAQ are support entry points; no response-time guarantee is established.

04 / WORKED EXAMPLE

FII/DII LOAD FAILURE

Illustrative walkthrough

Illustrative recovery from the captured Unable to load FII/DII data state: check access and scope, use Retry, then report the persistent error through the visible support entry. The failure is not interpreted as zero institutional flow.

A practice scenario using a real instrument or account workflow, not an observed result or a recommendation.

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05 / YOUR TURN

Try it, one step at a time

Use these checkboxes as a reading checklist. They do not perform actions in Prime.

Step 1Record the page, market, symbol/contract, selected date and exact message.Step 2Check filters and required inputs, then use the offered Retry or Refresh once the cause is addressed.Step 3If access expired, sign in again through the normal flow; do not share passwords, tokens or payment details.Step 4If the problem persists, consult FAQ or the terminal's visible support link with non-sensitive diagnostic details.

0 of 4 steps checked

06 / IMPORTANT CONTEXT

What this does not tell you

Retry cannot manufacture missing imports or fix every server/authentication issue. Do not clear account data or change production settings as a generic recovery step.

Analysis, not advice. Past performance does not predict future results. Examples are illustrative; prices, scores and counts may have changed.

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